Privacy Policy

Who We Are?

We are a leading U.S.-based medical billing company, dedicated to helping physicians achieve operational efficiency and financial stability. Our HIPAA-compliant, purpose-built workflow system is designed to meet the unique billing needs of healthcare providers.

We may use non-identifiable information—such as anonymized, aggregated, or de-identified data—for any purpose not prohibited by applicable law.

Services Offered by MDBC PRO

MDBC PRO (Medical Billing & Coding Professionals), based in the U.S., delivers network‑enabled solutions to healthcare providers, hospitals, and ambulatory practices nationwide. Our cloud‑driven platform supports a wide array of services, including:

• Engagement tools (patient portals, appointment reminders, communications)

• Electronic Health Records (EHR/EMR)

• Revenue Cycle Management (RCM), encompassing claims processing, denial management, billing, and collections

We may also use non‑identifiable data (e.g., anonymized, aggregated, or de‑identified information) for lawful purposes.

How We Use Your Data

We collect and process information for the following purposes:

1. Responding to inquiries. If you contact us requesting information or services, we use your inputs to respond and fulfill your request.

2. Service improvement. We analyze usage patterns, feature adoption, and feedback (via surveys, screeners, user input) to optimize and expand our offerings.

3. Communication. We send newsletters, system updates, announcements, and other related communications.

4. Compliance and security. We maintain HIPAA security standards and protect data integrity in all systems in accordance with applicable regulations.

We may also further de-identify or aggregate data for analysis and internal use, as long as that use is not restricted by law.

Data Retention & Security Measures

• Retention. We retain personal information only as long as needed to achieve the purpose for which it was collected, or as required by law.

• Deletion challenges. In rare cases, full deletion may be unfeasible for operational or technical reasons, but we will prevent further processing and limit access.

• Security safeguards. We employ technical and administrative measures—such as encryption, access controls, and secure infrastructure—to protect sensitive data.

Privacy Policy Overview

MDBC PRO is one of the largest consortia of U.S. medical billing professionals, serving all specialties across multiple states and cities. We are committed to HIPAA compliance and respect the privacy of our clients, providers, and website visitors.

We collect personal information—such as name, email, phone, address, practice details—only when voluntarily provided (e.g., through website forms, support requests, surveys). We do not sell, trade, or disclose your personal data to third parties without your prior consent, except when required to deliver the services you requested or as mandated by law. Please note that calls made to or by MDBC PRO may be recorded or monitored for training, quality assurance, and compliance purposes.

We also use impersonal analytics tools to collect statistical data (e.g., page views, device type, engagement metrics) to improve site usability and functionality. This data is aggregated and cannot be traced to any individual.

How We Collect Your Information

We may obtain your personal data through:

• Service requests or support inquiries

• Website forms (e.g., contact, feedback)

• Surveys or customer feedback tools

• Registration or account setup (e.g., practice name, user ID)

• In-person contact at offices or events (e.g., safety, health, and logistical info)

Opt-Out Policy

You may opt out of receiving marketing or informational messages at any time. Each communication we send includes simple instructions to unsubscribe. Once you opt out, we will cease sending such messages, and your provider will be notified of your request.

Changes to This Privacy Policy

MDBC PRO reserves the right to update or revise this privacy policy at any time. Any changes will take effect once we publish or notify you of the update. We assume no liability for any damages arising from modifications to this policy.

HIPAA Compliance

All our operations exceed HIPAA requirements. We handle Protected Health Information (PHI) only with strict controls. Access is limited to employees working on client accounts or authorized client personnel. PHI is never disclosed to unauthorized third parties.